Key Results & Impact
Measurable outcomes that demonstrate the success of this project
Improvement
Faster
Key Impact Highlights
60% fewer support queries
40% higher product discovery
3× higher custom box conversions
About Boxify
Boxify is a packaging e-commerce platform providing hundreds of ready-made box types along with fully custom packaging solutions. Their customers range from small businesses to large enterprises, requiring accurate sizing tools and simple custom design workflows.
Project Details
Location
Global
Industry
E-Commerce / Packaging
Team Size
6+ Developers
Duration
6 months
Client
Boxify
Key Challenges
Boxify struggled with user frustration, lack of tracking transparency, poor search accuracy, and a confusing custom box creation flow. This led to abandoned carts, support overload, and reduced conversions.
No order tracking system for customers, especially guests
Product search couldn’t filter dimensions (L/W/H) precisely
A non-visual, 7-step custom box form causing user drop-offs
By tackling tracking transparency, precise product search, and the complex box customization flow, Boxify transformed user experience—reducing friction, improving engagement, and unlocking higher conversions.
Our Solutions
We implemented three core features to solve product discovery, post-purchase transparency, and custom design complexity.
Order Tracking System for Guest Users
Built secure tracking by Order ID + Email,No login required,Fully integrated with Magento workflows,Real-time order updates,Reduced support team workload
Box Finder – Smart Dimension-Based Search
Custom attributes for Length, Width, Height,Intelligent filtering algorithm,Exact-match or close-match recommendations,Real-time instant search,Significantly improved product discovery
Pacdora Integration for Custom Box Design
Full Pacdora designer embedded inside Magento,3D real-time model + visual workflow,Dynamic pricing synced with design changes,Replaced 7-step form with interactive UI,Higher order completion rate
"“Great design isn’t decoration — it’s clarity.”"
— Sarah M.Technology Stack
Cutting-edge technologies powering innovative solutions
Magento 2
Pacdora API
Custom Search Algorithm
PHP
MySQL
Impact & Results
The redesign delivered measurable improvements in conversion, support efficiency, and customer satisfaction.
60% fewer support queries
40% higher product discovery
3× higher custom box conversions
Drastically improved user satisfaction
Enhanced brand trust and reliability
"The redesign boosted usability, trust, and conversions—turning Boxify into a smoother, more customer-focused experience that drives measurable growth."
Head of E-Commerce
“The usability improvements transformed how our customers interact with Boxify. Support queries dropped instantly, and custom orders skyrocketed.”